Case Manager FAQs

For new client referrals or to restart meals for a consumer please refer to the information below to have a timely response on client start-up. Please make sure all client information is provided accurately:

Area Agency on Aging

• If you are a Comcare or Passport case manager, all you need to provide is consumer’s demographics and amount of meals being requested.
• If you are a Buckeye or Molina case manager, we need a referral with demographics and amount of meals being requested. An authorization/service plan from the specific funding will also need to be sent to us before we can set a start date.

Catholic Social Services

• All you need to provide is demographics and amount of meals being requested

Molina (direct)

• All you need to provide is demographics, amount of meals and authorization

Buckeye (direct)

• All you need to provide is demographics, amount of meals and authorization and service plan

Ohio Medicaid Waiver

• You will need to provide a referral with client demographics, requested meal amount, confirmation of physician, ICD 10 codes, and service plan with confirmed information being requested.

Make sure that you send us a written copy of the update for your consumer either by email or fax. Email is best as this avoids any missed communication.

If your client is unable to sign:

• Area Agency on Aging and Catholic Social Services need to have supervisor confirmation on other signers. Please note that you are authorizing someone else to sign which guarantees payment if a client and family do not communicate information to you that would have their funds used elsewhere.
• Buckeye / Molina (direct) and Ohio Medicaid Waiver case managers can request this information. Please note that you are authorizing someone else to sign which guarantees payment if a client and family do not communicate information to you that would have their funds used elsewhere.